We understand your concerns, and have addressed your comments to our respective departments, and will work towards improving your next experience with us. It was my 4th stay here and my first time not staying in the Mailani Towers. Mailani brings to mind our Royalty whose footprints we walk alongside today – Whose presence can be felt with the wafting fragrance of the ginger, the soft sway of the coconut fronds in the late night, and the soft song of the sea caressing the sand. We spent our time waiting in line and being fleeced in a property that seriously needs a facelift. The Royal Hawaiian Luxury Resort, Waikiki Beach, Oahu, Hawaii. Built in 1927, the iconic Royal Hawaiian Hotel, known as the "Pink Palace of the Pacific," ushered in a new era of luxurious resort travel to Hawaii. The food served at the hotel was generally good, with the Azure restaurant being exceptional (and expensive. The Royal Hawaiian also offers some fantastic dining experience that are not to be missed. And thank God we did!! Mailani Tower guests can instead enjoy continental breakfast at Mai Tai Bar in the morning, and two cocktails and an appetizer at Mai Tai Bar in the evening. You were spoiled for choice ..i.e. We greatly appreciate your comments and feedback, and sincerely regret that we did not meet your expectations in numerous areas. I stayed at the Royal Hawaiian Hotel in a premium oceanfront room with my wife for six nights. The Royal Hawaiian also offered room service 24 hours every day, and on Monday and Thursday evenings, the hotel hosted a traditional aha’aina, or feast. Fabulous week at Royal Hawaiian - Mailani Tower: The Royal Hawaiian, a Luxury Collection Resort, Waikiki - See 4,759 traveller reviews, 4,250 photos, and cheap deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. I’d like to address your concerns below.We do work with and offer premium experiences to our guests, and while these may come at a higher cost than other places, we do believe in the services we provide, but are disappointed that the value wasn't worth the price. Mailani Tower: The Royal Hawaiian, a Luxury Collection Resort, Waikiki - See 4,762 traveller reviews, 4,300 photos, and cheap deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at … Experience an elevated stay when you choose the Mailani Tower. Or maybe the $42 plus $7 for an Americano coffee for a modest breakfast buffet will linger longer. Our Front Office team has blocked a room with double beds for you, so you should be hearing from them shortly. See more ideas about waikiki, tower, hawaiian. The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an oasis of timeless luxury on the island of Oahu. The pool in the RH is smaller than most pools in peoples backyards in Australia and as an overflow, you share the pool at the Sheraton which is totally crowded. I can’t tell you how disappointed we are after five nights in the famous Pink Hotel. There is supposed to be a concierge on duty but it is 10:30am and all desks are vacant. Stayed three nights in the older part of the hotel. Natural light illuminates the well appointed drapes and re-imagined original valences, while customized light wood furniture—including an armchair and work desk—add island warmth. First the Mailani tower offers its own complimentary breakfast and heavy evening appetizer buffet along with complimentary mimosas in the morning, and beer and wine in the evening hours, along with coffee and espresso machines available to guests all day long. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Mailani Tower - See 4,760 traveller reviews, 4,255 candid photos, and great deals for The Royal Hawaiian, a … Aloha Lowell M,Thank you very much for your honest review during your recent stay at our property. Now $332 (Was $̶7̶1̶3̶) on Tripadvisor: The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Oahu. Located on floors 1 to 7, Mailani Tower Oceanfront guestrooms offer exceptional accommodations with a contemporary nod to “Hawaiian elegance.” Each guestroom provides a portal to the destination with rooms facing the pristine beach and interior design motifs drawing inspiration from Waikiki Beach and Helumoa – the land on which The Royal Hawaiian sits. Food is expensive and appalling service. Decided to visit Oahu as we were staying in San Fransisco. © 1996 – 2020 Marriott International, Inc. All rights reserved. Royal Hawaiian - Mailani Tower Premium Oceanfront Room: The Royal Hawaiian, a Luxury Collection Resort, Waikiki - See 4,756 traveller reviews, 4,240 photos, and cheap deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian - Mailani Tower Premium Oceanfront Room - See 4,761 traveler reviews, 4,255 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. Please check your messages when you have a moment. The Royal Hawaiian is among my favorite hotels in the world. In the Royal Hawaiian we weren’t. Not sure what the chair rental charges were at poolside but there was a charge. Sep 22, 2015 - Mailani Tower nestled into one of the finest resorts of the world, The Royal Hawaiian, sits upon the grounds of Helumoa, in the heart of Waikiki, once a favored retreat for Hawaiian Royalty. The complimentary breakfast and dinner food and drinks offered for Mailani tower guests were quite good, but a little limited at times. As the name implies, The Royal Hawaiian wishes to serve its hotel guests—who are staying in a special place once called Helumoa, an ancient retreat for royalty—with authentic Hawaiian hospitality and the highest quality of service. Answer 1 of 13: As always, thank you everyone for all the wonderful help. In this luxury hotel we were surprised to see to washing hanging out on neighboring balconies.The carpet in the beach elevator was smelly. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian Mailani Tower -- May be Over-rated - See 4,759 traveler reviews, 4,250 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. Being so close why not hop over to Hawaii.?? Sweeping views of the Pacific and Waikiki beachfront are always on the menu, providing a one-of-a-kind culinary journey guided by award-winning chefs, including world renowned Chef Colin Hazama. .. You’ll enjoy spacious rooms and suites with spectacular oceanfront views from your private lanai, along with selection of food and beverage options in the morning and evening. ?..Out of all the hotels on Waikiki Beach chose this particular one as it looked unique. From the moment we checked in to the moment we checked out the place was like faulty towers. There was also one small hot tub. I think the main area the hotel needs to update is the rooms. Creaking air conditioner, broken window crank and a bathroom so tiny I didn’t have a place to put my overnight bag. Taxes and fees that are shown are estimates only. The service was impeccable too. My email address is ayaka.hong@luxurycollection.com.Thank you again for sharing your experience. Despite all the issues you have faced, we are delighted that our staff provided you with the Aloha spirit that our guests have come to love time and time again. Guests planning a trip to Hawaii, or between the Hawaiian Islands, are responsible for reviewing and complying with current government guidance, as this information changes frequently. Please see our partners for more details. Mailani tower dissapointment: The Royal Hawaiian, a Luxury Collection Resort, Waikiki - See 4,762 traveller reviews, 4,300 photos, and cheap deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. Within a minute of requesting a kettle half a dozen appeared!!.. Mailani is a Hawaiian word meaning “treated in a royal manner.” The name Mailani describes the essence of this Wahi Pana (this celebrated place). The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian - Mailani Tower Premium Oceanfront Room - See 4,756 traveler reviews, 4,240 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Nothing was too much to ask. The Royal Hawaiian is really well located right on Waikiki beach and near shops and restaurants etc, you can't really get any better. We apologize that this information wasn't clearly relayed. This what you pay for when you stay here. Aloha MARKTBARRETT,Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. Personalized services. I have another review of the Mailani Towers for this hotel so I recommend reading that one as well if you are interested in upgrading. From traditional Hawaiian cuisine and contemporary island favorites, to fresh seafood and American classics, The Royal Hawaiian Resort has a dazzling array of tempting options available day or night. We thank you again for your thoughtful feedback, and truly hope to have the opportunity to welcome you back again after we make the necessary improvements.Mahalo,Ayaka H.The Royal Hawaiian, Guest Experience Team, This is the version of our website addressed to speakers of English in the United States. On a more positive note I have never encountered friendlier hotel and restaurant staff. The staff are very helpful and friendly when you get their attention, they do seem a little short staffed at times. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Upgrade to the Mailani Tower or get Oceanview - See 4 756 traveller reviews, 4,240 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian - Mailani Tower Premium Oceanfront Room - See 4,761 traveller reviews, 4,255 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. The Royal Hawaiian has two pool options: the intimate Malulani pool and the larger Helumoa playground. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian - Mailani Tower Premium Oceanfront Room - Read 4,760 reviews, view 4,255 traveller photos, and find great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. !...The room was very comfortable and overlooking beautifully manicured gardens and flowers to die for. Review tags are currently only available for English language reviews. I am almost done planning our Kauai/Oahu beginning of November trip. We apologize for the underwhelming service you received from our beach staff as well, and will be sure this is addressed immediately.In addition, we are currently undergoing a complete refresh of our Historic guestrooms and suites, so we hope that if you choose to stay with us again in the future, you will see improvements in this area. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Upgrade to the Mailani Tower or get Oceanview - See 4,762 traveler reviews, 4,300 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. Amenities. I recommend it for those reasons but probably only if you can pay for a high floor in the Mailani tower.More, Aloha Chris D,Thank you for choosing to stay at The Royal Hawaiian, a Luxury Collection Resort during your first visit to Hawaii. Mailani is a Hawaiian word meaning “treated in a royal manner.” The name Mailani describes the essence of this Wahi Pana (this celebrated place). I stayed at the Royal Hawaiian Hotel in a premium oceanfront room with my wife for six nights. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Located off the Kalakaua Avenue you are close to all the shops and eatery places. We enjoyed reading your review, and appreciate the kind comments about the hotel's location, staff, and food. Also if you are an SPG member and expect a lounge as they say good luck as it is impossible to get a seat in there and again service is badIf you are wanting a pool in the hotel this will disappoint you. Finally if you want a true Hawaiian experience I strongly recommend booking at this resort. Mahalo,Ayaka H.The Royal Hawaiian, Guest Experience Team. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. It was our first visit to Hawaii and we travelled around Oahu as well as spending our time in Honolulu. We unfortunately had to move them to a satellite desk while we underwent some maintenance in the area. Mailani Tower - Waikiki Beach Hotel | Royal Hawaiian Resort The Mailani Tower Oceanfront Suite draws inspiration from the view of the Pacific’s cool, ... presenting a rejuvenated sense of place for The Royal Hawaiian, a Luxury Collection Resort, Waikiki. The Royal Hawaiian, a Luxury Collection Resort, Waikiki Features, The Royal Hawaiian, a Luxury Collection Resort, Waikiki. The staff shows no concern whatsoever. Or $17 for the smallest fruit plate I have ever seen. 2259 Kalakaua Ave, Honolulu, HI 96815. We have reviewed your feedback carefully, and truly apologize that you had to endure a number of issues during your stay with us, including not being given 2 double beds which you requested prior to your arrival.As far as the concierge desks yesterday, we apologize for the inconvenience on this. We appreciate your kind comments, and hope to have the opportunity to welcome you back again during your second visit to Hawaii.Mahalo,Ayaka H.The Royal Hawaiian, Guest Experience Team. We thank you for your honest feedback, and would like to follow up with you. Cannot recommend this hotel based on my experience. Located in the shade of the Mailani tower, the Malulani pool is a quiet pool area that fronts Waikiki beach, with lounge chairs under pink umbrellas and private poolside cabanas surrounding a tiny round pool. We did not have one positive experience in the hotel. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Royal Hawaiian Mailani Tower -- May be Over-rated - Read 4,756 reviews, view 4,240 photos, and find great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor The “historic” section merely means that the Air Conditioning does not properly cool the room. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Mailani tower dissapointment - See 4,764 traveler reviews, 4,300 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki at Tripadvisor. I went back to the desk only to be told no rooms with two beds were available and to “check back tomorrow.” I just now did that only to be told, again, that nothing could be done. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Mailani Tower - See 4,759 traveller reviews, 4,250 candid photos, and great deals for The Royal Hawaiian, a … My lasting memory is an unpleasant man wanting $40 to sit on a beach chair in front of the hotel. I booked a room with 2 double beds over six months ago. The Royal Hawaiian hugged a single, circular swimming pool flanked by a flock of pink cabanas and chaise lounges shaded by pink umbrellas. Oahu: Mailani Tower at The Royal Hawaiian Package. Royal Hawaiian Bakery: The Royal Hawaiian Bakery is a one-stop confectionary located on the resort’s Coconut Lanai offering everything from The Royal Hawaiian’s famous banana bread and classic freshly baked desserts to custom-created cakes by Executive Pastry Chef Carolyn Portuondo, whose talents have been showcased nationally. The Royal Hawaiian, a Luxury Collection Resort, Waikiki: Mailani Tower - See 4,761 traveler reviews, 4,255 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, … Upon arrival, without being told, I was assigned a 1 King bed room. The room and service was excellent.However, the children got out of control in the pool at times and no attempt was made to ask them to be a bit quieter. Stayed there many years ago and was so looking forward to getting back to the best location and prettiest property on Waikiki. Marriott Proprietary Information, The Royal Hawaiian, a Luxury Collection Resort, Waikiki, https://www.marriott.com/hotels/maps/travel/hnllc-the-royal-hawaiian-a-luxury-collection-resort-waikiki/?directPageRequest=true, Historic Room King Guest room, 1 King, No view, Historic Wing, Historic Room Double Guest room, 2 Double, No view, Historic Wing, Historic Garden King Guest room, 1 King, Garden view, Historic Wing, Historic Garden Double Guest room, 2 Double, Garden view, Historic Wing, Historic Ocean King Guest room, 1 King, Ocean view, Historic Wing, Historic Ocean Double Guest room, 2 Double, Ocean view, Historic Wing, Historic Garden Jr. Suite Junior Suite, 1 King or 2 Double, Garden view, Historic Wing, Historic Ocean Deluxe Larger Guest room, 1 King or 2 Double, Ocean view, Historic Wing, Historic Garden Suite Suite, 1 King or 2 Double, Garden view, Historic Wing, Mailani Tower Ocean King Guest room, 1 King, Oceanfront, Mailani Tower, Balcony, Mailani Tower Ocean Guest room, 2 Double, Oceanfront, Mailani Tower, Balcony, Mailani Premier Ocean Kg Guest room, 1 King, Oceanfront, Mailani Tower, High floor, Balcony, Mailani Premier Ocean Guest room, 2 Double, Oceanfront, Mailani Tower, High floor, Balcony, Mailani Ocean Corner Guest room, 1 King or 2 Double, Oceanfront, Mailani Tower, Corner room, Mailani Family Loft Suite Bi-level Suite, Mailani Tower, Historic Ocean Suite Suite, King, Ocean view, Historic Wing, Mailani Tower Ocean Suite Suite, 1 King or 2 Double, Oceanfront, Mailani Tower, High floor. I even showed them my print-out of the reservation confirming two double beds. Aloha john33br,Thank you for sharing your experience with us at The Royal Hawaiian, a Luxury Collection Resort. We are disappointed that we have let you down.We will be sure every one of your feedback is shared with our management team so that improvements are made to better service our valuable guests in the future. They were competent and knowledgeable and made a real effort to meet our needs. It was our first visit to Hawaii and we travelled around Oahu as well as spending our time in Honolulu. The Royal Hawaiian, a Luxury Collection Resort, Waikiki is an oasis of timeless luxury on the island of Oahu. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Inspired experiences. My guess is that the pool/beach staff work for a different company.I am currently writing this in a different hotel a few minutes down the road. 2259 Kalakaua Ave, Honolulu, HI 96815. I'm especially pleased to see that you had such a positive dining experience at our Azure Restaurant. Innovative spaces. Ours had a great viewed but was quite dated and showing its age.This hotel is in a really good location and had a much more relaxed and less busy feel than the rest of Waikiki. We have reviewed your feedback carefully, and regret to learn that you faced a number of issues and inconsistencies at our property, including the food quality, service, and the overall experience with us. Ask Chris D about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Ask john33br about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Ask frenchie303 about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Ask Lowell M about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Ask HawaiiSeaDog about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Great architecture and that is where it stops, Ask MARKTBARRETT about The Royal Hawaiian, a Luxury Collection Resort, Waikiki, Hotels near The Royal Hawaiian, a Luxury Collection Resort, Waikiki, The Royal Hawaiian, a Luxury Collection Resort, Waikiki Rooms, The Royal Hawaiian, a Luxury Collection Resort, Waikiki Pool, The Royal Hawaiian, a Luxury Collection Resort, Waikiki Gym, Diamond Head - Kapahulu - St. Louis Hotels, 3-star Hotels in Diamond Head - Kapahulu - St. Louis, Romantic Hotels in Diamond Head - Kapahulu - St. Louis, Hotels with Military Discounts in Honolulu, Hotels with Complimentary Breakfast in Honolulu, Hotels near Mai Tai Bar at Royal Hawaiian Hotel, Hotels near Aha 'Aina a Royal Celebration at The Royal Hawaiian, Hotels near The Royal Hawaiian Resort Activities, Hotels near Snorkel Manu Kai - Manu Kai Catamaran, Hotels near (HNL) Daniel K. Inouye Intl Airport, Hotels near Paul Mitchell the School - Honolulu, HI, Hotels near Chaminade University of Honolulu, Hotels near University Of Hawaii - System, Hotels near University of Hawaii at Manoa, Hotels near Travel Institute of the Pacific, Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Hilton Hawaiian Village Waikiki Beach Resort, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 9 websites. I stayed in the newly renovated Mailani Tower in an Ocean Front Room. The Cheesecake Factory co.. the Italian kitchen..one drawback though the checking in. more. StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, a Luxury Collection Resort, Waikiki, responded to this review. Inside each 350-square-foot Mailani Tower Oceanfront Room, traditional Hawaiian décor mingles with modern amenities, creating a memorable beach experience. We look forward to welcoming you back and exceeding your expectations.Warm regards,Ayaka H.The Royal Hawaiian, Guest Experience Team. See 4,764 traveler reviews, 4,912 candid photos, and great deals for The Royal Hawaiian, a Luxury Collection Resort, Waikiki, ranked #28 of 91 hotels in Oahu and rated 4 of 5 at Tripadvisor. Please let us know if you have a chance to return in the future. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It’s also expensive but we feel like we are getting good value for our money. Had to wait 3pm for our room to be ready when arrived at 10am !!! The Royal Hawaiian, a Luxury Collection Resort reopened on December 1, 2020.. Mailani Tower guests can instead enjoy continental breakfast at Mai Tai Bar in the morning, and two cocktails and an appetizer at Mai Tai Bar in the evening.

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